Accessibility Commitment for South Kensington Man and Van

South Kensington Man and Van is committed to making our website and our moving services accessible and usable for as many people as possible. We want customers in the South Kensington area to be able to plan and book moves, request quotes, and learn about our services without facing digital barriers.

This accessibility statement explains the steps we are taking to improve accessibility, the standards we aim to meet, and how you can contact us about any accessibility issues or requests for reasonable adjustments.

Accessibility Standards and Approach

Our goal is to align our website with the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines provide a recognised framework for making web content more accessible for people with disabilities, including people with visual, auditory, cognitive, and motor impairments.

We are working towards ensuring that our South Kensington Man and Van website is:

Perceivable so that users can perceive the information and interface elements, including through assistive technologies.

Operable so that users can navigate and interact with all content and controls using different input methods.

Understandable so that content and navigation are clear, predictable, and easy to follow.

Robust so that the site works reliably with a range of browsers, devices, and assistive tools.

Screen Reader Compatibility

We aim to support people in South Kensington and beyond who rely on screen readers to explore our man and van services. We are working to ensure that:

Pages use structured headings to convey the hierarchy of content.

Images include meaningful alternative text where they contain important information.

Form fields, such as quote request forms and contact forms, are properly labelled so screen readers can announce their purpose clearly.

Icons and decorative elements are either hidden from screen readers or described appropriately.

If you experience issues using a screen reader on our site, please contact us and describe the page, the assistive technology you use, and the problem encountered so we can investigate and improve.

Keyboard Navigation

Our South Kensington Man and Van website is being designed so that users can navigate it using a keyboard alone, without the need for a mouse or touch screen. This includes:

Clear focus indicators to show which element is currently selected.

Logical tab order so that moving through the page with the Tab and Shift plus Tab keys follows a meaningful sequence.

Keyboard-accessible forms, buttons, and menus.

Minimising keyboard traps so that users are never unable to move away from a particular control.

If you find any page where you cannot access content or complete actions using only a keyboard, we would appreciate your feedback so that we can correct the issue.

Ongoing Improvements

Accessibility is an ongoing process. As we add or update content about our accessible South Kensington man and van services, we review templates, colour contrast, text size, and layout to reduce barriers.

We regularly test key pages and common user journeys, such as requesting a quote, reading about our service areas, and organising a move in South Kensington, to identify improvements.

Accessibility Requests and Feedback

We welcome comments and suggestions about how we can make our website or services more accessible for people in South Kensington and further afield. If you:

Have difficulty accessing information on our site.

Need information in a different format, such as large print or plain language.

Would like to request a reasonable adjustment for using our man and van services.

Please get in touch and provide details about your request, the page you were trying to use, and any assistive technology involved. We will review your message and aim to respond within a reasonable timeframe.

Accessibility of Our Services

Beyond the website, we are committed to treating every customer fairly and respectfully. If you have specific accessibility needs when booking or carrying out a move in South Kensington, you can let us know in advance so we can discuss the best way to support you.

We will continue to develop our understanding of accessibility requirements and to improve both our online presence and our day to day man and van services to better serve all customers.